Fannina INC (hereinafter referred to as “we,” “us,” or “the Company”) places great importance on the security of our customers’ personal information and privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, browse our products, or purchase items such as car wash towels, wash mitts, cleaning sponges, and other automotive cleaning supplies.

This policy applies to all activities conducted through the official Fannina INC website and is formulated in accordance with applicable U.S. federal and state privacy laws.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personally Identifiable Information

Name and recipient details.

Billing and shipping addresses.

Email address.

Contact phone number.

Order and Transaction Information

Items purchased and order numbers.

Order total, transaction date, and payment status.

Shipping and logistics-related information.

Technical and Device Information

IP address and browser type.

Device information and operating system.

Website access records, page views, and interaction data.

Information collected via cookies and similar technologies.

2. How We Use Your Information

We collect personal information primarily for the following purposes:

Processing orders, confirming payments, and arranging the delivery of products.

Sending order confirmations, shipping notifications, and logistics updates to customers.

Providing customer support regarding products such as car wash towels, wash mitts, and cleaning sponges.

Handling returns, refunds, and after-sales service requests.

Improving website functionality, the shopping process, and the overall customer experience.

Maintaining website security, as well as identifying and preventing fraud or suspicious transactions.

Complying with applicable laws, regulations, and regulatory requirements.

3. Payment Information Security

Fannina INC is committed to the security of our customers’ payment information.

We utilize a third-party payment processor, Stripe, to handle payment transactions on our website. As the payment processor, Stripe is responsible for managing payment information and transaction verification in accordance with its own security standards. During the checkout process, customers can complete transactions using the payment methods supported on the website without needing to register or log in to a Stripe account.

We do not store customers’ full bank card numbers or card security codes (CVV/CVC). The processing of payment information is governed by the privacy policies and security measures of the respective payment service providers.

4. Information Sharing

We do not sell customers’ personal information. To facilitate our business operations, we may share relevant information with the following third parties, to the extent necessary:

Payment Service Providers: Stripe, for the purposes of payment processing, transaction verification, and risk monitoring.

Logistics/Shipping Providers: For order fulfillment, shipping status updates, and package tracking.

Website and Technical Service Providers: For website hosting, maintenance, security management, and technical support.

Legal and Regulatory Authorities: To provide necessary information as required by law or legal process.

Third-party service providers process such information only to the extent necessary to perform their respective services or fulfill legal obligations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and the customer browsing experience.

These technologies may be used to:

Remember a customer’s shopping cart and website preferences.

Understand website traffic and page usage.

Analyze website performance and optimize the user experience.

Support website security and core functions.

Third-party service providers (including Stripe) may also use cookies or similar technologies in accordance with their own service functions and applicable policies.

You may manage or restrict cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

6. Data Storage and Security

We implement reasonable administrative, technical, and security measures to protect customers’ personal information against unauthorized access, disclosure, alteration, or loss.

Personal information is retained only for as long as reasonably necessary to fulfill the purposes described in this policy, process orders, provide after-sales service, or comply with legal requirements.

While we strive to protect customer information, please be aware that no method of data transmission over the internet or electronic storage is entirely secure.

7. Your Privacy Rights

Under applicable U.S. federal and state privacy laws, customers may have the following rights:

The right to request information regarding the categories of personal information we collect and the purposes for which it is used. Request access to your personal information.

Request the correction of inaccurate personal information.

Request the deletion of personal information, where permitted by law.

Opt out of the sale, sharing, or processing of personal information for targeted advertising, where applicable.

Object to or restrict certain processing activities regarding your personal information, to the extent provided by law.

Customers may submit privacy-related requests using the contact information provided at the end of this policy. We may need to verify the identity of the requester to ensure the security of the information.

8. Children’s Privacy

Our website and products are primarily intended for adults and general consumers; we do not knowingly collect personal information from children under the age of 13.

If we discover that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete such information, as required by applicable law.

9. Third-Party Links

Our website may contain links to third-party websites or services. These third-party sites have their own privacy policies and data processing practices.

Fannina INC is not responsible for the privacy practices of third-party websites. We encourage customers to review the privacy policies of any third-party services before using them.

10. Changes to This Privacy Policy

We may update this privacy policy to reflect changes in our business operations, website functionality, or applicable laws and regulations.

Updated policies will be posted on this website, along with their respective effective dates. We encourage customers to check this page periodically to stay informed about our latest privacy protection practices.

11. Contact Us

If you have any questions regarding this privacy policy, how we collect, use, or protect your personal information, or if you wish to exercise your privacy rights under applicable law, please contact us via the following channels:

Email:
lupita@fannina.eu.cc
support@fannina.eu.cc

We will carefully address any privacy-related inquiries or requests we receive and provide a response within the timeframe required by applicable law.

Thank you for trusting Fannina INC. We remain committed to protecting your personal information and ensuring your privacy.