Fannina INC is committed to providing convenient and reliable shipping services to our customers in the United States. We specialize in car wash towels, wash mitts, cleaning sponges, and other automotive cleaning supplies. We partner with professional logistics providers to ensure that your orders are delivered in a timely manner.

1. Shipping Area

Fannina INC currently provides shipping services exclusively within the United States.

All orders will be shipped to the valid delivery address provided by the customer at checkout. Please carefully verify the recipient’s name, street address, city, state, and ZIP code before submitting your order.

2. Order Processing Time

Once your payment has been successfully processed and confirmed, please allow 1–3 business days for us to review your order, prepare the items, pack them, and ready them for shipment.

Order processing time does not include weekends or U.S. federal holidays.

During periods of high order volume, holidays, or other exceptional circumstances, processing times may be extended. Should a significant delay occur, we will make every effort to notify you via email.

3. Shipping Carriers

To ensure consistent delivery service within the United States, we may utilize the following logistics providers, depending on the destination, package dimensions, and specific shipping arrangements:

USPS (United States Postal Service): Used for general shipments and standard domestic deliveries.

UPS (United Parcel Service): Offers a variety of domestic shipping and delivery services.

FedEx: Provides both standard and expedited shipping options.

The specific carrier for your order will be determined based on the requirements of the shipment.

4. Estimated Delivery Time

For orders within the United States, the estimated delivery timeline is as follows:

Order Processing Time: 1–3 business days.

Standard Shipping Time: Approximately 3–7 business days after dispatch.

Total Estimated Time: Typically 4–10 business days from order confirmation to delivery.

These timeframes are estimates; actual delivery times may vary based on factors such as the destination, weather conditions, holidays, and logistics operations.

5. Order Tracking

Once an order has been shipped, Fannina INC will send a shipment notification—including relevant tracking information—to the email address provided by the customer at checkout.

Customers can check the status of their shipment by entering the tracking number on the official website of the respective carrier.

If tracking information does not appear immediately, it may be because the carrier’s system has not yet processed the scan or synchronized the data; please try checking again later.

6. Shipping Address and Information

Customers are responsible for ensuring that all shipping information provided at the time of order submission is complete and accurate.

If you discover an error in your shipping address, please contact us as soon as possible. For orders that have not yet been dispatched, we will do our best to assist with address updates, though we cannot guarantee that all such requests can be fulfilled.

Should delivery issues arise due to an incomplete or incorrect address, or an inability to verify recipient information, we will work with the customer and the carrier to resolve the matter based on the specific circumstances.

7. Shipping Delays

In certain instances, the delivery of your order may be affected by unforeseen factors, such as:

Severe weather or natural disasters.

High shipping volumes during U.S. holidays.

Delays within the carrier’s transportation network.

Incomplete or unverifiable recipient address information.

Other shipping circumstances beyond our reasonable control.

If your order has not arrived beyond the expected delivery timeframe, please contact us via our customer service email.

We will assist in tracking your shipment and, if necessary, coordinate with the carrier to investigate. Based on the findings and applicable laws, we will work with you to reach a reasonable solution, such as a replacement shipment or a refund.

8. Delivery Confirmation

Upon receiving your package, we recommend that you promptly inspect both the items and the packaging.

If you discover any damage incurred during transit, a discrepancy in the quantity of items, or any other issues with your order, please contact us as soon as possible. Please include your order number and relevant photographs so that we may verify and address the situation.

Thank you for choosing Fannina INC! We remain committed to providing a convenient and reliable delivery experience for your automotive cleaning product orders.