Fannina INC is committed to providing a satisfying shopping experience for our customers. We sell car wash towels, wash mitts, cleaning sponges, and other automotive cleaning supplies. If you are not satisfied with your purchase, you may request a return or refund in accordance with this Return & Refund Policy.

1. Return Period

Customers may submit a return request to Fannina INC within 30 calendar days of receiving their items.

Please contact us via our customer service email within this period, providing your order number, the name of the item(s), and the reason for the return.

Return requests submitted after this period may not be approved, except as otherwise required by law.

2. Return Conditions

To ensure that returned items can be processed correctly, please ensure that the items meet the following criteria:

The items remain in their original condition, with no signs of intentional damage.

The items and their accessories are, as much as possible, in complete condition.

All original packaging and related accessories must be included with the return (where applicable).

A valid order number or proof of purchase must be provided.

For items such as car wash towels, wash mitts, and cleaning sponges—given their intended use for cleaning and hygiene—items that have already been used or washed may not be eligible for return under standard “no-reason” return policies.

However, if an item is defective, damaged during transit, or differs substantially from the product description, we will provide an appropriate solution based on the specific circumstances and applicable laws.

3. Return Process

Customers may follow the steps below to request a return:

Step 1: Submit a Request

Contact us via our customer service email, providing your order number, the name of the item(s), the reason for the return, and any necessary photographs of the item(s).

Step 2: Review of Request

Upon receiving your request, our customer service team will verify the order details and the reason for the return. We typically respond within 2 business days.

Step 3: Receive Return Instructions

Once your return request is approved, we will provide you with the return address, as well as instructions on how to pack and ship the item(s) back to us.

Step 4: Returning the Items

Customers should return the items in accordance with the confirmed return instructions and retain proof of shipment (tracking information).

Step 5: Item Inspection

Upon receipt of the returned items, we will inspect their condition and process a refund or provide an alternative solution based on the reason for the return and applicable policies.

4. Return Address

The return address for Fannina INC is as follows:

780 4th St, Orange Cove, CA 93646

Please note: Customers must contact us via email to obtain return confirmation before sending any items back. Do not ship items to an unauthorized address without prior confirmation.

5. Refund Policy

Once a return request has been reviewed and approved, Fannina INC will issue a refund using the original payment method.

The refund amount will be determined based on the actual order total, the circumstances of the return, and applicable laws.

In cases involving product quality issues, damage during transit, or other circumstances for which we are legally liable, we will process refunds and associated costs in accordance with applicable laws.

6. Refund Processing Time

The refund process generally consists of two stages:

Internal Review and Processing: Once the returned items are received and inspected, the refund is typically processed within 3–5 business days.

Credit to Your Account: After the refund is issued, it may take an additional 5–10 business days for the funds to appear in your account, depending on your issuing bank or payment provider.

Refunds will be issued to the customer’s original payment method whenever possible.

7. Damaged or Incorrect Items

If the car wash towels, wash mitts, cleaning sponges, or other items you receive are damaged, missing, or do not match your order, please contact us as soon as the issue is discovered.

To facilitate verification, please provide the following:

Order number.

Name and quantity of the items.

A detailed description of the damage or the error.

Photographs of the items and their external packaging (if applicable). Once we have verified the situation, we will provide a refund, a replacement, or another appropriate solution, depending on the specific issue and applicable laws.

8. Order Cancellation

If you wish to cancel an order that has already been submitted, please contact us via our customer service email as soon as possible.

For orders that have not yet entered the processing or shipping stage, we will do our best to assist with the cancellation and arrange a refund in accordance with our applicable policies.

If an order has already been shipped, customers will generally need to follow the return process outlined in this policy.

9. Return Shipping Costs

For returns requested due to personal reasons, customers are generally responsible for the associated return shipping costs.

If a return is necessary due to product quality issues, damage during transit, the shipment of an incorrect item, or other reasons for which Fannina INC is legally responsible, we will cover the return shipping costs, subject to the specific circumstances and applicable laws.

10. Contact Us

If you have any questions regarding returns, refunds, order cancellations, or product-related issues, please contact us via the following channels:

Company: Fannina INC
Address: 780 4th St, Orange Cove, CA 93646
Phone: (916) 980-5452
Email:
lupita@fannina.eu.cc
support@fannina.eu.cc

Our customer service team will typically respond to your inquiry within 24 business hours and assist you with any return or refund requests.

Thank you for choosing Fannina INC! We value every customer’s shopping experience and remain committed to providing reliable automotive cleaning products and excellent after-sales service.